Customer service


Due to the major crisis caused by the COVID-19 pandemic, the store is temporarily CLOSED. 

The transaction site remains active. The customer service is always available. For more information, please email us at

Online Shopping Information

When ordering school uniforms through, the amount of the transaction will be held on your credit card. The amount will only be charged once the order is completed by a member of our staff, then shipped.

Delivery Costs & Times

Once you purchase your school uniforms, you should allow 5 to 10 business days for delivery.

Several delivery options are available:

  • Delivery at home ($9.00)
  • Delivery at school ($2.00) * For some schools only
  • Delivery at a Souris Mini store (free of charge)

HFM Warranty

School uniforms are worn and washed more often, that is why HFM is committed to making superior quality clothing to meet the highest standards of the industry. In the event that an HFM product presents a defect, please contact our customer service.

Return Policy

You are not entirely satisified with a purchase from HFM? Within thirty days following your purchase, you may return the unworn, unwashed piece of clothing with its price tag still attached and with the original sales receipt for an exchange or refund.

Out-of-stock Items

HFM’s team works around the clock to provide you with a large selection of items. In some exceptional cases, however, the product you are looking for may be out of stock. Should this be the case, we invite you to select another style or color or visit our transactional website later at

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